Balkan Countries
Europe
At Bonbona, your satisfaction is at the heart of everything we do. While we sincerely hope our products will exceed your expectations, we recognize that there may be occasions when they don't quite hit the mark. In such cases, rest assured that we're here to assist you every step of the way.
We understand that sometimes, despite our best efforts, a product may not be exactly what you expected. That's why we offer a hassle-free return policy, allowing you to return items within 7 days of receiving your order.
But our commitment goes beyond just returns. We also provide comprehensive assistance for exchanges. Whether you need to return unwanted items, report damaged products, or address any other concerns with your order, this page serves as your reliable companion to navigate the process seamlessly. We are committed to ensuring your experience with Bonbona remains as delightful as the products we offer.
Once your return reaches our warehouse, we will promptly notify you via email. We will then process the return and issue a refund within 14 days.
For any additional inquiries or assistance regarding product returns, please do not hesitate to reach out to our customer service team. We are here to provide guidance and support.
At Bonbona, we understand that sometimes you may need a different size or color to perfectly suit your preferences. That's why we offer a simple and convenient exchange process to ensure your complete satisfaction with your purchase. Please review the following information to learn how to initiate an exchange effortlessly.
You can exchange your item for another size or color, provided that the desired item is currently in stock at our warehouse. If the item you wish to exchange for is out of stock, we kindly ask that you consider returning the items instead.
We're delighted to offer one (1) free exchange for each order, allowing you to make the adjustments you need to enjoy your new purchase to the fullest.
Once we receive the item you'd like to exchange at our warehouse, our dedicated team conducts a meticulous quality control check to ensure it's in its original condition. As soon as the item passes our quality standards, we swiftly process your exchange order. This ensures that you receive your desired item promptly, allowing you to relish your new selection without delay.
To keep you informed about the status of your exchange, you'll receive an email notification containing a tracking link as soon as your exchange order has been shipped.
At Bonbona, your satisfaction is our priority, and we are committed to making the exchange process as seamless as possible. If you have any further questions or require assistance, please do not hesitate to contact our dedicated customer service team.